Return and Refund Policy

At Sow Kave, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

1. Return Eligibility

You have 30 calendar days from the date you receive your order to request a return.

To be eligible:

• The item must be unused, unworn, and in the same condition as received.
• It must include the original packaging.
• Proof of purchase (order confirmation or receipt) is required for all returns.

Non-returnable items:

Gift cards

Items not in their original condition, damaged, or missing parts not due to our error

Items returned after 30 days of delivery

2. Return Process

To start a return, please follow these steps:

Email us at info@sowkave.shop  with your order number and reason for return.

Attach photos if the item is defective or damaged.

Once your return is approved, we will provide you with the return shipping instructions.

Pack your item securely in the original packaging and send it to the address provided.

After inspection, we will notify you of the approval or rejection of your refund/exchange.

3. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within 30 days of delivery at info@sowkave.shop
.
Include:

Order number / proof of purchase

A photo showing the defect or damage

You may choose between a replacement (same product, size, and color) or a refund.

4. Order Cancellations

Most orders are processed within 24 hours.

To cancel your order, email us immediately at info@sowkave.shop

Once the order has been processed or shipped, we cannot guarantee cancellation.

5. Exchanges

At Sow Kave, we accept returns and exchanges for all types of products sold in our store.

Exchanges are available for:

The same item in a different size or color, OR

A replacement if the item is defective or damaged.

If you wish to exchange for a completely different product, we recommend returning your original order for a refund and then placing a new order for the product you want.

6. Refund Process

Once we receive and inspect your returned item, we will notify you via email.

If approved, your refund will be issued to your original payment method within 10 business days.

7. Late or Missing Refunds

If you haven’t received your refund yet:

Recheck your bank or credit card account.

Contact your credit card company or bank (processing times may vary).

If you still have not received your refund, please contact us at info@sowkave.shop

9. Return Shipping

Customers are responsible for return shipping costs.

Shipping costs are non-refundable.

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