FAQ

1. Orders

Q: How do I place an order?

A: Simply browse our collection, add your favorite handbags to the cart, and proceed to checkout. Once your payment is confirmed, we’ll send you an email with your order details.

Q: Can I modify or cancel my order after placing it?

A: Orders can only be modified or canceled within 24 hours of placing them. After this time, processing begins, and we may not be able to make changes.

2. Shipping and Delivery

Q: Do you ship internationally?

A: Currently, we only ship within the United States.

Q: What are your shipping costs?

A: We offer flat-rate shipping of $6 on all orders.

Q: How long will delivery take?

Order Cut-Off Time: 4:00 PM EST (Monday–Friday)

Handling Time: 1–2 business days

Transit Time: 5–7 business days

You will receive a tracking number via email once your order is shipped.

3. Returns and Exchanges

Q: Do you accept returns?

A: Yes, we accept returns within 30 days of delivery, provided the item is unused, unworn, and in its original packaging.

Q: Do you accept exchanges?

A: Yes, we accept exchanges on all product types within 30 days of delivery, subject to availability.

Q: How do I start a return or exchange?

A: To initiate the process, please contact our support team at support@sowkave.com
. We’ll provide you with step-by-step instructions.

4. Payments

Q: What payment methods do you accept?

A: We accept PayPal at this time.

Q: Is it safe to use my card on your website?

A: Absolutely. We use SSL encryption and secure checkout to ensure your payment details are protected.

5. Security

Q: How do you protect my information?

A: Our website uses 128-bit SSL encryption and secure tokenization technology to keep your personal and payment information safe.

Q: How can I know if I’m in a secure mode?

A: Look for the padlock icon in your browser and the URL starting with https:// during checkout.

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